At iSolve, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, particularly when using our services, including SMS communications. By using iSolve’s services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide and improve our services. The types of information we collect include:
- Account Information Name, email address, phone number, and any other details required for account creation or support purposes.
- Support Information Details you provide when contacting our support team, such as ticket descriptions, attachments, or other troubleshooting information.
- SMS-Related Information Your mobile number and consent to receive SMS messages. We may track SMS delivery status and message interaction.
- Usage Information Data on how you use our software, such as login times, feature usage, and troubleshooting logs, to improve your experience.
- Cookies and Tracking Technologies When you visit our website, we may use cookies to track your preferences and improve your experience.
2. How We Use Your Information
Your information is used for the following purposes:
- To Provide Services Delivering customer support, resolving issues, sending important notifications (via email or SMS), and managing your account.
- To Improve Services Analyzing usage trends, improving software functionality, and tailoring our communication.
- To Ensure Security Monitoring and safeguarding accounts against unauthorized access and security threats.
- To Communicate Sending SMS updates, reminders, and follow-ups based on your interactions with iSolve.
- Cookies and Tracking Technologies When you visit our website, we may use cookies to track your preferences and improve your experience.
3. Sharing of Information
We value your privacy and do not share, sell, or rent your personal information with third parties, except as follows:
- Service Providers Trusted vendors who assist us in delivering services (e.g., SMS gateways or email providers). These providers are contractually obligated to protect your data.
- Legal Obligations When required by law, regulation, or legal process, or to protect the rights, property, or safety of iSolve, our customers, or others.
- Business Transfers In the event of a merger, sale, or acquisition, your data may be transferred to the acquiring entity.
4. Data Security
We take reasonable precautions to protect your information, including:
- Encryption of sensitive data during transmission.
- Regular monitoring for potential vulnerabilities and threats.
- Restricted access to personal information to authorized personnel only.
While we strive to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access and Correction Request a copy of the information we hold about you or correct inaccuracies.
- Data Portability Request that your data be transferred to another service provider, where feasible.
- Opt-Out Opt-out of SMS communications by replying STOP to any message or contacting us directly.
- Deletion Request that we delete your personal data, subject to legal or operational requirements.
To exercise your rights, please contact us at info@isolvepro.com.
6. SMS-Specific Privacy Practices
When you opt into our SMS services:
- Your mobile number is collected and stored securely for communication purposes.
- SMS consent data is not shared, sold, or disclosed to third parties.
- Messages may include updates, reminders, or promotional content, with clear opt-out instructions included in every message.
7. Cookies and Tracking Technologies
iSolve uses cookies and similar technologies to enhance your experience on our website. These may include:
- Essential Cookies Necessary for website functionality.
- Analytics Cookies Used to monitor and improve website performance.
You can manage your cookie preferences via your browser settings.
8. International Data Transfers
If you are located outside the United States, please note that your information may be transferred, stored, and processed in the United States or other countries where iSolve operates.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date at the top. We encourage you to review this Policy regularly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, you can contact us: info@isolvepro.com